GENERAL FAQs

AFTENTIKA IS EXCLUSIVELY SOLD ONLINE AT AFTENTIKA

DUE TO THE EXCLUSIVITY OF OUR COLLECTIONS, ITEMS IN YOUR CART ARE NOT RESERVED. AS A RESULT, ITEMS IN YOUR CART MAY SELL OUT BEFORE YOU COMPLETE YOUR ORDER.

YOU CAN SIGN UP TO RECEIVE A BACK IN STOCK, OR NEW DROPS OUR OUT VIA EMAIL ON THE HOME PAGE.

ORDERS ARE PROCESSED AS QUICKLY AS POSSIBLE, PENDING ITEM AVAILABILITY AND PAYMENT APPROVAL DUE TO THE EXCLUSIVITY OF OUR DROPS. WE EXPECT HIGH VOLUMES AND YOU WILL RECEIVE AN EMAIL NOTIFYING YOU OF YOUR TRACKING INFORMAITON WHEN ORDER HAS BEEN SHIPPED.

MOST ORDERS PLACED MONDAY THROUGH FRIDAY (EXCLUDING HOLIDAYS) WILL BE PROCESSED AND SHIPPED WITHIN 2-3 BUSINESS DAYS. WEEKEND ORDERS WILL BEGIN PROCESSING ON MONDAY.

YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK PROVIDED VIA YOUR SHIPMENT NOTIFICATION EMAIL.

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER CARDS. PAYMENT IS AUTHORIZED AT TIME OF PURCHASE AND CAPTURED ONCE YOUR ORDER HAS BEEN SHIPPED.

WHEN SELECTING TO PURCHASE VIA PAYPAL YOU WILL BE DIRECTED TO THE PAYPAL SITE TO LOG IN AND REVIEW BEFORE COFIRMING PAYMENT. ONCE THE TRANSACTION IS COMPLETE, YOU WILL THEN RETURN TO AFTENTIKA.COM

WE ACCEPT CASHAPP, SHOP PAY

DUE TO THE HIGH VOLUME OF ORDERS, WE ARE UNABLE TO MAKE ANY CHANGES TO THE ITEMS IN YOUR ORDER AFTER IT HAS BEEN PLACED. THIS INCLUDES ORDER MODIFICATIONS, CANCELLATIONS, AND ADDRESS CHANGES.

WE ARE UNABLE TO CHANGE OR CANCEL AN ORDER AFTER YOU'VE PLACED IT. IF YOU HAVE PLACED AN ORDER IN ERROR, YOU CAN RETURN YOUR ORDER ONCE RECEIVED.

DOMESTIC RETURNS ARE SUBJECT TO A $6 RETURN SHIPPING FEE.

INTERNATIONAL RETURNS ARE SUBJECT TO A $12 RETURN SHIPPING FEE, WHICH WILL BE DEDUCTED FROM YOUR REFUND.

DURING HIGH-VOLUMENT PERIODS OF COLLECTION DROPS AND DUE TO INVENTORY SELLING OUT IT IS POSSIBLE THAT YOUR ORDER MAY BE CANCELED. IF YOUR ORDER IS CANCELED, ALL CHARGES WILL BE AUTOMATICALLY REFUNDED. WE RECOMMEND SIGNING UP FOR OUR WAITLIST, THAT YOU CAN FIND ON OUR HOME PAGE, FOR THE SOLD-OUT ITEM.

ONCE AN ORDER IS PLACED, THE SHIPPING ADDRESS CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE SHIPPING ADDRESS ENTERED WHEN THE ORDER WAS PLACED ORIGINALLY.

SHIPPING

ORDERS MAY TAKE UP TO 3 BUSINESS DAYS TO PROCESS BEFORE SHIPPING OUT.

WE OFFER FREE STANDARD SHIPPING ON U.S. ORDERS OVER $100 AND FREE EXPRESS SHIPPING FOR INTERNATIONAL ORDERS OVER $150.

WE HAVE THE FOLLOWING SHIPPING OPTIONS AVAILABLE IN THE U.S.

STANDARD SHIPPING - 4 TO 6 BUSINESS DAYS $8

EXPEDITED SHIPPING - 3 BUSINESS DAYS $12

OVERNIGHT SHIPPING - NOT AVAILABLE

IF SHIPPING TO A P.O. BOX WE ONLY OFFER STANDARD SHIPPING

FOR ORDERS UNDER $150, INTERNATIONAL SHIPPING RATES VARY.

ONCE AN ORDER IS PLACED, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE ORDER TO BE PACKED AND SHIPPED FROM OUR WAREHOUSE. UPON SHIPMENT, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION SO YOU MAY TRACK THE PACKAGE ONLINE.

PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR THE PACKAGE TO ARRIVE TO YOU FROM THE DAY YOUR ORDER IS SHIPPED.

YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK PROVIDED IN YOUR SHIPMENT NOTIFICATION EMAIL.

RETURNS

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT FOR A REFUND. RETURNS MUST BE REQUESTED WITHIN 14 DAYS OF THE DATE OF DELIVERY.

DOMESTIC RETURNS ARE SUBJECT TO $6 RETURN SHIPPING FEE, WHICH WILL BE DEDUCTED FROM YOUR REFUND.

INTERNATIONAL RETURNS ARE SUBJECTED TO A $12 RETURN SHIPPING FEE, WHICH WILL BE DEDUCTED FROM YOUR REFUND.

PRODUCTS MUST BE RETURNED UNWORN, UNWASHED, IN THEIR ORIGINAL CONDITION, AND WITH ALL TAGS ATTACHED. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT SHOW SIGNS OF WEAR OR DO NOT MEET THE ABOVE CRITERIA.

PRODUCTS MARKED AS 'FINAL SALE' ARE NOT ELIGIBLE FOR RETURNS.

AT THIS TIME WE ARE NOT ABLE TO OFFER EXCHANGES. WE RECOMMEND REQUESTING A RETURN FOR THE ITEM YOU'D LIKE TO RETURN AND PLACING A NEW ORDER FOR THE NEW ITEM.

ONCE YOUR RETURN IS RECEIVED AND PROCESSED, YOU WILL BE NOTIFIED VIA EMAIL, THIS PROCESS TAKES UP TO 2 BUSINESS DAYS FROM THE DATE YOUR RETURN TRACKING INFORMATION SHOWS DELIVERY.

IF YOUR RETURN IS ACCEPTED, YOUR REFUND WILL BE PROCESSED AND APPLIED TO THE ORIGINAL METHOD PAYMENT.

REFUNDS CAN TAKE UP TO 3-5 BUSINESS DAYS TO APPEAR ON YOUR BANK ACCOUND DUE TO VARYING PROCESSING TIMES OF FINANCIAL INSTITUTIONS/BANKS.